Policies

No-Show & Late-Cancel Policy — Templates & Examples

Last updated Sep 5, 2025 · ~5 min read

Reduce no-shows with clear rules and the right reminder timing. Copy the templates below and tweak for your studio.

On this page Copy-paste policy Reminder timing Enforcement tips

Copy-paste policy

No-Show & Late-Cancel Policy
• Late cancellations under 4 hours may incur a $10 fee or deduct 1 class credit.
• No-shows incur a $15 fee or deduct 1 class credit.
• Please cancel via your account as soon as plans change. Waitlisted clients are auto-promoted.
• Three no-shows in 30 days may restrict advanced booking.
Adjust fees and windows to your audience; keep it simple.

Reminder timing that works

  • 24 hr email reminder → optional nudge.
  • 3 hr SMS reminder → highest impact on attendance.
  • Waitlist autopromote → notify instantly when a spot opens.

Configure in Automated Reminders and show the policy at checkout with Waivers.

Enforcement tips

  • Highlight the policy on the schedule and in confirmation emails.
  • Offer a one-time courtesy waiver for first-time offenders.
  • Use Analytics to spot chronic no-shows.
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